You must have online banking to send an e-transfer. Your bank will have specific instructions on how to send e-transfers using their site but the process is essentially the same for all banks.

Step-by-step Guide

  1. Login to your online banking, and choose e-transfer payment.
  2. Our Payment System is set to auto deposit when you send in your e-transfers. When setting up your e-transfer you will only need to put your ORDER NUMBER on the MESSAGE part of your e-transfer. Use your 5 DIGIT ORDER NUMBER ONLY (see your order confirmation email for this number).
  3. Send an e-transfer payment for your order total (including shipping, if any) to our current payment email (this email is provided in your order confirmation email).
  4. After your e-transfer payment has been completed, a tracking code will be emailed to you as soon as it becomes available. Please be patient while we process your e-transfer payment and order which under normal conditions will be completed and your package on route within 1 business day.

Can I cancel my transfer?

High volumes of e-transfers can take some time to process. If your bank has not yet sent you a message that we have received your e-transfer, then you still have complete control of your money.

Until you receive that email you can cancel your e-transfer at any time by logging into your bank account, going to your e-transfer area, looking at the pending transfers and selecting and canceling the one you sent.

The funds, which are held by Interac, will immediately be returned to your account when you cancel. If you don’t wish to cancel, please be patient and rest assured that once you receive notification that your payment has been accepted your shipment is usually processed and mailed the same business day.